Frequently Asked Questions
Everything you need to know about your Annie beauty journey.
Are Annie products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return gently used products within 30 days for a full refund or store credit.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated with sensitive skin in mind. However, we always recommend checking the ingredient list and performing a patch test before full application.